Shipping & Returns

Shipping & Returns Policy

At Eternal Mentality, we are dedicated to providing a seamless shopping experience. Please review our shipping and returns policy below.

Shipping Information

  • Processing Time: All orders are processed within 1-3 business days.

  • Shipping Time: Estimated delivery times are as follows:

    • New Zealand & Australia: 3-7 business days

    • United States & Canada: 7-14 business days

    • United Kingdom & Europe: 7-14 business days

    • Rest of the World: 10-20 business days

  • Shipping Costs: Shipping charges are calculated at checkout based on the delivery location.

  • Tracking Information: A tracking number will be provided via email once the order has been dispatched.

International Shipping

We offer worldwide shipping. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. We recommend checking your country's customs policies before placing an order.

Returns & Exchanges

Our priority is your satisfaction. If you are not fully satisfied with your purchase, please refer to our return policy below:

  • Return Window: Returns are accepted within 30 days of delivery.

  • Eligibility: Items must be unused, in their original condition, and in their original packaging.

  • Return Process: To initiate a return, kindly contact us at eternalmentalityy@gmail.com with your order number and reason for return.

  • Refunds: Once the returned item has been received and inspected, a refund will be issued to the original payment method. Please note that shipping fees are non-refundable.

  • Exchanges: In cases where an item is defective or damaged, we will provide a replacement at no additional cost.

Lost or Delayed Orders

If your order exceeds the estimated delivery timeframe, please contact our support team for assistance. In the case of a lost package, we will collaborate with the shipping carrier to resolve the issue promptly.

Contact Information

For any inquiries related to shipping or returns, please reach out to us at eternalmentalityy@gmail.com. Our team is happy to assist you.